May We Help You!

The ACS Help Desk provides an initial point of contact for users with computer problems in the Francis Marion Community whether student, faculty or staff. The Help Desk is staffed by student analysts who have a wide range of knowledge about software packages and computers in general. The Help Desk is designed to handle quick questions and common problems. More time-consuming or complicated questions will be forwarded by the student analyst to the appropriate ACS staff member.

The goal of the Help Desk is to provide quicker problem resolution to the Francis Marion Community. Some one will respond to a users request by the next business day. This response can be by phone, email or in person. The response will either be a preliminary diagnosis or a request for more information..

The Help Desk can be contacted three ways.

By phone at extension 1111

By email at HELPDESK@FMARION.EDU

In person at ACC108C which is located at the rear of the Main Computer Lab.

Please provide as much information as possible to the student analyst. Information such as your name, email address, phone #, time you can be contacted, description of problem, system / software in use, error message or sample output etc. Even if the problem must be forwarded to ACS staff, this will aide in a faster resolution of the problem.