Academic Computing Services

Academic Computer Center - Help Desk (Ext. 1111)

Support:

ACS Helpdesk (ext. 1111)
The ACS Helpdesk is the first point of contact for receiving the network assistance you need. You can reach the ACS Helpdesk by dialing extension 1111 on campus or stopping by the Helpdesk in the Main Computer Lab in room 102 at Stanton Academic Computer Center. Here a student worker will assist you with your request and/or make an appointment with ResNet for you to receive further assistance.

Network Support Clinics
Support Clinics are held throughout the semester on Mondays and Thursdays, by appointment, but more frequently at the beginning of term (see news page or contact ACS Helpdesk for current location and schedule). These clinics are available for students to receive helpful instructions and one-on-one network support with a technician. Students who plan to attend must bring their systems (system box or laptop with its power cord, we'll provide keyboard, mouse etc.) at their scheduled time and have sufficient time available to receive proper assistance.

Self Help
There are many free products available to assist you (just paste these links into your browser):

AVGfree -an antivirus product

http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff

Ccleaner -a registry cleaner/ spyware removal tool

http://www.ccleaner.com/

Adaware -a spyware removal tool

http://www.lavasoftusa.com/products/ad_aware_free.php

Spybot -a spyware removal tool

http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html

Open Office -a Writer word processor, Calc spreadsheet, Impress presentations program, Base database program, and Math equation editor.

http://download.openoffice.org

Adobe Reader -software that lets you view and print Portable Document Format (PDF) files)

http://www.download.com/Adobe-Acrobat-Reader/3000-2378_4-10000062.html

The Academic Computer Center has also produced a number of documents to assist students in resolving many network issues.

These are:

Connecting to the Residential Network: This guide covers step by step instructions for using Clean Access Client.

ACS Network Troubleshooting Guide: This troubleshooting matrix covers the most common network issues and possible solutions.

Updating Your Operating System: This guide explains how to update your Microsoft Operating System with the newest updates available from the developer.

Updating Your Antivirus Software: This is a quick walkthrough of how to use your Symantec (Norton's) or McAfee antivirus clients to download the latest virus definitions.

Finding Your Hardware/Ethernet Address: This is a quick walkthrough of how to obtain hardware/ethernet address.
Configuring Your Operating System To Use TCP/IP and DHCP Services:

		Support: ACS Helpdesk (ext. 1111) The ACS Helpdesk is the first point of contact for receiving the network assistance you need. You can reach the ACS Helpdesk by dialing extension 1111 on campus or stopping by the Helpdesk in the Main Computer Lab in room 102 at Stanton Academic Computer Center. Here a student worker will assist you with your request and/or make an appointment with ResNet for you to receive further assistance. Network Support Clinics Support Clinics are held throughout the semester on Mondays and Thursdays, by appointment, but more frequently at the beginning of term (see news page or contact ACS Helpdesk for current location and schedule). These clinics are available for students to receive helpful instructions and one-on-one network support with a technician. Students who plan to attend must bring their systems (system box or laptop with its power cord, we'll provide keyboard, mouse etc.) at their scheduled time and have sufficient time available to receive proper assistance. Self Help There are many free products available to assist you (just paste these links into your browser): AVGfree -an antivirus product http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff Ccleaner -a registry cleaner/ spyware removal tool http://www.ccleaner.com/ Adaware -a spyware removal tool http://www.lavasoftusa.com/products/ad_aware_free.php Spybot -a spyware removal tool http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html Open Office -a Writer word processor, Calc spreadsheet, Impress presentations program, Base database program, and Math equation editor. http://download.openoffice.org Adobe Reader -software that lets you view and print Portable Document Format (PDF) files) http://www.download.com/Adobe-Acrobat-Reader/3000-2378_4-10000062.html The Academic Computer Center has also produced a number of documents to assist students in resolving many network issues. These are: Connecting to the Residential Network: This guide covers step by step instructions for using Clean Access Client. ACS Network Troubleshooting Guide: This troubleshooting matrix covers the most common network issues and possible solutions. Updating Your Operating System: This guide explains how to update your Microsoft Operating System with the newest updates available from the developer. Updating Your Antivirus Software: This is a quick walkthrough of how to use your Symantec (Norton's) or McAfee antivirus clients to download the latest virus definitions. Finding Your Hardware/Ethernet Address: This is a quick walkthrough of how to obtain hardware/ethernet address. Configuring Your Operating System To Use TCP/IP and DHCP Services: Windows 2000 Windows XP Classic Macintosh OS (i.e. OS9) Mac OS X
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