If restart fails then continue on through this FAQ or seek assistance.

Cannot Connect to the Campus Network. Common messages include statements: "cannot find page" or "page not found"

Missing web page or bad web address.

Attempt to connect to a different page. Good test sites include:
http://www.cnn.com
http://www.yahoo.com

Work through the rest of this document.

Make sure you :
1) Have the required Equipment (Cat-5 Ethernet Cable, Network Interface Card).
2) Properly configured your computer to communicate to our network.
3) Turned in you Residential Network Access Form and ensure that all information was clear and correct.

Visit the Academic Computer Center and/or purchase and install the necessary equipment.

Go to ACC room 108 to obtain documentation and Resident Access Form. You can also find a list of suggested retailers to purchase the equipment you need. ACC staff is more than happy answer any questions you may have.

Check Computer for an installed Network Interface Card (NIC).

No Network Interface Card

You need to purchase and install one. A list of suggested retailers can be found at ACC room 108.

Ethernet Card Installed

1) Ethernet Card may not have been installed correctly. You will know if its correct if when your cable is connected you get a illuminated link light.
2) If it still doesn't appear to be working it may be loose or not seated properly. Shut down computer and reinstall properly.

3) An incorrect driver may have been installed. Check system in control panel to be sure in appears and that the driver is correct.
** Note- Your drivers must match your OS, read your NIC documentation carefully before installation

Check cable computer and wall jack.

No Cable

Purchase a category 5 Ethernet Cable from retailer.

Cable Present?

1) Make sure you are using the correct cable. (Not phone cable )
2) Check for broken or missing plugs on cable.
3) Verify that the cable is plugged into the NIC outlet and the wall data jack (which should be marked by a D1 and D2 on your wall).

Cannot Connect to the Campus Network. Common messages include statements: "cannot find page" or "page not found"

Inspect your wall data jack

Incorrect Data jack: You may not be plugged into the correct jack.

Rule of Thumb. If you are closer to the door or "Bed A" you are in D1 and if you are closer to the window or "Bed B" you are in D2. The Academic Computer Center uses information provided by housing in assignment of your port. Your housing assignment paperwork will also tell you if you are the A or B side of the room.

Damaged Data Jack :
Are they pushed in, blocked or otherwise damaged?

Contact the Academic Computer Center help desk ext. 1111 and .report this problem. Be sure to give representative your name and location.

Verify that you turned in the correct Ethernet address on the Resident Network Access Form.

You haven't turned one in yet.

The Residential Network form and "How To" documentation can be found at ACC rm. 108.

You've turned it in but still doesn't work

Resubmit a new form ensuring that the adapter address is clear and correct. Your adapter address should include pairs of letters and numbers and NOT start with 44-45.

Verify that your computer is configured for Network Access.

1) Windows 95/98- Network Neighborhood Icon should be on desktop.
2) Windows 2000/ME- My Network Places icon should be on desktop
3) Windows XP- my Network Places selection should be in the start menu
4) Macintosh- TCP/IP selection in Control Panel should be completed.

All documentation pertaining to each of these operating systems can be found and the Academic Computer Center rm. 108. Be sure to got through each document carefully and follow directions. If you need assistance you can call our Helpdesk at 1111.

Verify that your are attempting to connect via ethernet and not your modem. If you are using your modem you may hear a "dial tone or dialing tones"

Make sure your cable is not connected to phone jack via a telephone wire.

You have the capability to use modem access with other internet services but not with connecting to our network. Several problems have occurred by having both the modem and ethernet connections established at the same time and may cause neither to work correctly.

Cannot Connect to the Campus Network. Common messages include statements: "cannot find page" or "page not found"

If using Internet Explorer make sure it is configured properly.

1. Open Internet Explorer
2. Click Tools.
3. Click Internet options.
4. Click Connections tab .
5. Click Set up button.

1. Make sure the [LAN] option is selected.
2. Compete the Process

AOL Client Software can get in the way.

Remove Software from your system

1. You can configure AOL software to work on a TCP-IP network but you must go to AOL to learn how to do so. We do not support AOL software.
2. If you choose to remove software be sure to save any files you may need in the future.

If all else fails contact the Academic Computer Center.

Contact our Helpdesk at 1111.

1. Be sure to give name, room number and building, port number, operating system and a brief description of your problem.
2. The Academic Computer Center holds workshops to assist you in many of these issues. Times and places will be posted at the ACC. You must bring you computer (just the CPU unit). Mouse and Keyboard are required if you have serial or USB connections.

IP Conflict

A Pop-up menu will be displayed on your screen informing you of an IP conflict. It will tell you the IP and hardware address.

Contact our Helpdesk at 1111.

When contacting the help desk be sure to give agent the IP Address and Hardware Address that is shown on your screen. ACS will resolve the problem as soon as possible.

"Slow Network"

Internet connection seems slow but is functioning.

1. Give it some time. Network traffic is heavy during some points of the day.
2. You may have an older computer.

1. Peak hours of our Network seem to be midday and after business hours. You may want to give it some time and the issue should clear up or plan around these hours.
2. Consider upgrading your computer.

Other Issues

Hardware or software failures.

FMU currently doesn't support hardware or software issues for residential computers.

1. Consider outside assistance, your dealer or manufacture's documentation or tech support
2. Always ensure all cables are properly connected and you have restarted your system before you go any further.